Open Account Policy
This section shows you how to open an account with Kassem IT. Subject to credit approval
we are not offer credit accounts to all our customers. Please complete the online document
below and email to firstname.lastname@example.org or fax back to 0097148832575 . We promise to
When opening an account with Kassem IT it’s important you understand our terms and
conditions of sale. Please open the document below to familiarise yourself with our Ts and
If you’d prefer a downloadable copy, you can download it here, but you won’t be able to
proceed without agreeing to the below terms online.
TERMS & CONDITIONS (“the Terms”)
The Terms (as in accordance with clause 2(B) below) and as set out in the footer on the
Seller’s emails shall take precedence over any terms and conditions presented at any time
by the Buyer and the acceptance of these Terms shall be a condition precedent of any sale
of any Products to the Buyer under the Terms set out below
The ‘Seller’ means Kassem IT JafzaUAE.
The ‘Supply’ means the supply of Products or Services described overleaf.
The ‘Buyer’ means the person who offers to buy or buys or has agreed to buy the Products
or has requested the supply of Services
The ‘Price’ means the Price of Products or Services and any other charges specified
The ‘Contract’ means the contract on the Terms below between the Seller and the Buyer for
the sale and purchase of the Products or the supply of Services.
The ‘Order’ means an offer from the Buyer to buy the Products or Services described
overleaf on the terms and conditions set out herein.
The ‘Products’ means the Products or Services described overleaf.
The ‘Services’ means only those services which the Seller may be required to supply under
clause 11 and is not to be interpreted as meaning services which the Seller may be required
to supply under a separate contract for services.
2. INCORPORATION OF TERMS
(A) The Seller will be under no liability for any Order received until the Order is accepted by
the Seller in writing
(B) The Terms herein contained shall apply to the Contract and any offer, order, acceptance,
sale and/or delivery or any conduct in confirmation of any transaction will be subject to these
Terms which are the only basis upon which the Seller does business and shall prevail
notwithstanding any printed or other terms and conditions referred to in any purchase order
or other document prepared by or on behalf of the Buyer
(C) The Seller’s catalogue price list and other advertising matter shall not form part of any
Contract between Buyer and Seller.
(D) No other agreement, representation, promise, undertaking or understanding of any kind
unless expressly confirmed in writing by a director, the company secretary or the financial
controller of the Seller shall add to, vary or waive any of these T. Other employees or agents
of the Seller do not have the authority to vary or waive any of these Terms in whole or in
3. SELLER’S RIGHTS
The Seller shall be entitled:
(A) To withdraw or cancel quotation at any time without liability in respect of such
cancellation for any loss to the Buyer including consequential loss howsoever arising;
(B) To refuse or delay the Supply where the Buyer’s credit or conduct of his account is
unsatisfactory in the opinion of the Seller;
(C) to modify designs and specifications for Products without prior notification and withdraw
Products replacing them with items of the equivalent specification.
Orders placed upon a quotation are subject to confirmation by the Seller that the Seller
accepts the same.
(A) Notwithstanding any Price specified in the Order acceptance the Price of the Products
shall be that applicable on the date of delivery. The Seller shall endeavour to maintain Prices
quoted but the Seller reserves the right to increase quoted Prices at any time to take account
of increase in costs including (without limitation) costs of labour, materials, carriage or other
(B) Prices for the Products do not include unless otherwise specified:
(I) Sales taxes (including VAT); (where applicable);
(iii) The cost of effecting delivery in accordance with Clause 7 hereof; and
(iv) Any special packing or alteration or installation to the order required by the Buyer.
(C) The seller may on occasion initiate sales promotions for certain product lines and in
return may offer reward incentives if relevant targets are achieved.
6. TERMS OF PAYMENT
(A) The Sellers terms of payment are strictly as detailed in the enclosed document without
deduction unless the invoice states otherwise.
(B) A claim or counterclaim or setoff shall not justify the Buyer withholding payment.
(C) The Seller shall be entitled to interest on invoice sums outstanding for more than 14 days
from the date of invoice at the rate of 2% per month from the date of invoice to the date
payment is received by the Seller.
(D) Failure by the Buyer to pay in accordance with the provisions of this clause shall entitle
the Seller, without prejudice to its rights to damages, to suspend any outstanding deliveries
or to cancel the Contract.
(E) EOL may (but will not be obliged) at any time or times without notice to the Customer set
off any liability of the Customer to EOL against any liability of EOL to the Customer (in either
case howsoever arising and whether such liability is present, future, liquidated or
unliquidated). EOL and Customer agree that in exercising this right to set off, EOL shall be
doing no more than discharging its own liability by the application of its own asset. Any
exercise by EOL of its rights under these Terms will be without prejudice to any other rights
or remedies available to EOL under these Terms or otherwise.
(A) Any times quoted for delivery are estimates only and although the Seller will use all
reasonable efforts to deliver the Products in accordance with the times specified, failure to
comply with such time shall not constitute a breach of this Contract.
(B) Unless otherwise agreed in writing, the Seller shall be entitled to make partial deliveries
by instalments and the terms and conditions herein contained shall apply to each partial
(C) The risk in the Products passes to the Buyer on delivery of the Products to the Buyer by
the Seller (or the Seller’s nominated carrier) but where the Buyer nominates a carrier other
than the Seller to deliver the Products, the risk shall pass to the Buyer when the Products
leave the Seller’s premises.
(D) Where the Buyer notifies the Seller that it is unable to take delivery of the Products in
accordance with the time stated in the Order acceptance or within seven days of the Seller
giving notice that the Products are ready for despatch, the Seller shall endeavour to store
the Products and the Buyer shall reimburse the Seller without delay all reasonable costs and
storage charges incurred by the Seller until the time of delivery.
(E) Where the Products are to be delivered by instalments or against calloff and the Buyer
(1) Fails to accept any delivery when due or, in the case of calloffs, fails to accept
outstanding deliveries within one month of the date of the Order acceptance; or
(2) Defaults in making any payment when due,
Then the Seller may cancel any or all subsequent deliveries and the Buyer shall compensate
the Seller in full for any loss or expense arising from such cancellation and notwithstanding
the Seller’s duty to mitigate its loss shall compensate the Seller in full for the loss of the Price
in respect of the goods ordered, but not delivered.
(F) The Buyer shall examine the Products on arrival and notify the Seller by facsimile
transmission within 24 hours or by registered post within 3 working days of delivery of any
damage or short delivery of the Products specified in the Order. If such notification is not
received by the Seller, the delivery shall be deemed accepted by the Buyer.
8. TRANSFER OF PROPERTY
(A) Notwithstanding delivery to the Buyer, ownership in the Products shall remain with the
Seller until the Buyer has paid the Price (whether or not due, invoiced or ascertained at the
date of delivery) and all other outstanding amounts due or to become due to the Seller in
respect of this or any other business transaction between the parties. Until such payment the
Buyer shall 1) take all necessary measures for the protections of the Products including
maintaining adequate insurance therefor and 2) not dispose of, whether by sale or
otherwise, the Products or any part of them to any other party whatsoever.
(B) So long as the property in the Products remains in the Seller, the Seller shall have the
right without prejudice to the obligation of the Buyer to purchase the Products, to retake
possession of the Products (and for that purpose to go upon any premises occupied by the
(C) If any one of the events referred to below happens, notice thereof is to be given
immediately to the Seller by the Buyer. Furthermore, all Products which are the property of
the Seller pursuant to the provisions of Clause 8 and are in the possession of the Buyer shall
be delivered immediately to the Seller. Without prejudice to the Buyer’s duty to make
delivery as aforesaid, the Seller upon receiving notice from whatever source of the
happening of any one of the said events, shall also have the right during normal business
hours to enter upon the said land or buildings of the Buyer to take possession of the Seller’s
The events referred to above are:
(a) Any notice to the Buyer that a receiver or manager is to be or has been appointed;
(b) Any notice to the Buyer that a petition to windup the Buyer or for an Administration Order
in respect of the Buyer, is to be or has been presented or any Notice of a resolution to wind-
up the Buyer (save for the purposes of a reconstruction or amalgamation);
(c) A decision by the Buyer that the Buyer intends to make an arrangement with its creditors;
(d) Any act of bankruptcy as defined by Section 1 of the Bankruptcy Act 1914.
(D) The Buyer shall not create or allow to be created any right in the Products in favour of
any third party. If the Buyer breaches any of the provisions of this subparagraph the value
and the outstanding amounts on the Order shall immediately and notwithstanding any
contractual term to the contrary become payable.
(E) Until the payment specified in subparagraph A hereof the Buyer will not dispose of the
Products in question, but will store the same taking the safeguards specified above in (A).
9. CANCELLATION OF CONTRACT
A Contract cannot be cancelled except with the Seller’s consent and on terms which will
indemnify the Seller against all loss.
10. SELLER’S LIEN
The Seller shall have a general as well as a particular lien on all goods, materials or any
other property of the Buyer which shall be in the possession of the Seller in respect of any
unpaid account of the Buyer (whether or not in relation to the Products, materials or other
property of the Buyer).
(A) The Seller will endeavour to ensure that the Buyer receives the benefit of any guarantee
or warranty which may have been given to the Seller by a third party manufacturer.
(B) The Buyer is responsible for instructing itself on the terms of such guarantee or warranty
and ensuring that any conditions are fully complied with.
(C) In cases where no guarantee or warranty is offered by the manufacturer or supplier, or
any act of the Seller has invalidated such guarantee or warranty, if the Buyer shall notify the
Seller in writing within 30 days from the date of delivery that the Products supplied by the
Seller were defective, or within 7 days in the case of software, the Seller will replace or
repair at their discretion the Products proved to be defective. Defective means any defect in
physical workmanship of the Product and specifically to the recording media in the case of
software. However, such remedy is only available to the Buyer provided that the Products
shall be brought back to the Seller’s premises at the Buyer’s expense.
(D) The Buyer must ensure that the Products are serviced, maintained and used properly
and in accordance with the Seller’s recommendations (and any guarantee or warranty) and
are not fitted or used with any parts, accessories or ancillary equipment other than those
recommended by the Seller or stated by the Seller to be suitable.
(E) During the warranty period set out in Clause 11(C) above, no attempt must be made by
the Buyer or any third party to remedy any defect or to dismantle or otherwise tamper in any
way with the Products except in accordance with specific instructions, directions and/or
requests of the Seller.
12. LIMITATIONS OF LIABILITY
(A) Subject to the provisions of Clauses 11 (A) and (C) above and to Section 6 of the Unfair
Contract Terms Act 1977 and with the exception of those implied by Section 12 of the Sale
of Goods Act 1979 all conditions and warranties whether express or implied by Statute or
Common Law and whether oral or written are (unless specifically confirmed by the Seller in
writing) excluded and negated.
(B) With the exception of any liability on the Seller’s part in respect to death or personal
injury resulting from the Seller’s negligence, the Sellers liability shall not in any event exceed
the Price of the Products in respect of which a claim is made, nor include any consequential
loss or damage howsoever arising provided always that this subclause shall not apply to the
extent that the buyer requires to be covered by insurance and pays the Seller the amount of
the insurance premium (to be determined by the Seller) required for such cover.
(C) In cases where the Seller is asked to recommend Products to meet the Buyer’s
requirements the Seller does not warrant that purchase of the Products will satisfy the
Buyer’s requirements. All recommendations of Products by the Seller are therefore
estimates only and the Seller can accept no responsibility if any Products supplied fail to
meet the Buyer’s requirements or to achieve any particular level of performance.
(D) The Buyer is advised that the Seller is not liable for any losses consequent to any loss or
nonretrieval of data or programs from computer disk or tape for any reason.
(E) Making duplicates of software must be strictly in accordance with the rights granted by
individual software manufacturers. The Buyer must satisfy itself that it has the right to
duplicate or copy software. The Seller makes no representation thereto.
The Buyer agrees not to approach or employ the Sellers personnel to work for them in any
capacity for a minimum period of six months after such personnel leave the employment of
the Seller except with the express written permission of the Seller. In the event that the
Buyer engages any of the Seller’s personnel, the Buyer shall pay an introduction fee of 26
weeks, or the equivalent, of the engaged person’s remuneration.
14. FORCE MAJEURE
The Seller shall be under no liability for any delay or failure of the Products to perform in the
event that the manufacture, supply or delivery of the Products is prevented or delayed by
any act or circumstances beyond the Seller’s reasonable control including, but not limited to
Act of God, act of terrorism, legislation, war, fire, drought, failure of power supply, lockout,
strike or other action taken by employees in contemplation or furtherance of a trade dispute
or owing to any inability to procure materials required for the performance of the Contract.
15. WAIVER AND SEVERANCE
(A) Any indulgence granted by the Seller to the Buyer and any failure by the Seller to insist
upon strict performance of these terms and conditions shall not be deemed a waiver of any
of the Seller’s rights or remedies nor be deemed a waiver of any subsequent default by the
(B) The invalidity in whole or in part of any clause in these terms and conditions shall not
affect the validity of the remainder of such clause or these terms and conditions.
The Contract is not assignable by the Buyer without the written consent of the Seller and is
between the Seller and the Buyer as principals, but the Seller may without consent assign or
subcontract all or any of its rights and obligations hereunder.
If the Buyer becomes insolvent or in the opinion of the Seller is likely to go into bankruptcy,
receivership or liquidation, or makes default in or commits a breach of the contract, the
Seller may forthwith terminate the contract without incurring liability to the Buyer and without
prejudice to the Seller’s rights which may have accrued up to the date of termination
18. GOVERNING LAW
The interpretation and application of the Contract shall be in accordance with UAE Law and
both parties hereby agree to submit to the exclusive jurisdiction of the UAE Courts.
Headings to clauses in these Terms and Conditions are included for the purpose of ease of
reference only and shall not have any effect on the construction and interpretation of the
Any notice or document to be given under these Terms and Conditions shall be given by
sending the same in a prepaid letter or by email or facsimile transmission to the address of
the relevant party set out in the Contract or to such other address as such party may have
notified to the other for the purposes hereof. Any notices sent by post shall be deemed (in
the absence of evidence of earlier receipt) to have been delivered 2 working days after
dispatch and in proving the fact of dispatch it shall be sufficient to show that the envelope
containing such notice was properly addressed, stamped and posted. Any notice sent by
email or facsimile transmission shall be deemed to have been delivered on the next working
day following its dispatch.
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